Magnate

Terms of Service

Effective Date: 19 June 2026 · Last Updated: 19 June 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "Customer") and MAGNATE AI SOFTWARES PRIVATE LIMITED ("Magnate", "we", "us", "our"), governing your access to and use of the Magnate platform, website, APIs, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Magnate is an AI-powered sales engagement platform that provides:

  • Automated lead response and follow-up across WhatsApp, SMS, email, and web chat.
  • Lead capture from Meta Lead Ads, website forms, and chat widgets.
  • AI-driven lead qualification using your custom Company Brain (business knowledge, products, pricing, playbooks).
  • Automated appointment booking with calendar integrations.
  • CRM pipeline management and conversation analytics.
  • WhatsApp Business messaging via the WhatsApp Business Platform (Cloud API).

Magnate operates as a Technology Provider (Tech Provider) under the Meta Platform Terms, enabling you to connect your own Facebook Pages and WhatsApp Business Accounts to the Service.

3. Account Registration & Responsibilities

3.1 Account Creation

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3.2 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding agreements. The Service is intended for business use only.

3.3 Account Security

You agree to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

4. Acceptable Use

You agree NOT to use the Service to:

  • Send spam, unsolicited messages, or bulk messages in violation of applicable laws or WhatsApp Business Policy.
  • Engage in phishing, fraud, deception, or impersonation.
  • Transmit malware, viruses, or any harmful code.
  • Violate any applicable law, regulation, or third-party rights, including intellectual property, privacy, or data protection laws.
  • Process data in a way that discriminates against individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
  • Use the Service for surveillance, law enforcement, or national security purposes.
  • Sell, resell, license, or sublicense Platform Data received through Meta or WhatsApp integrations.
  • Reverse engineer, decompile, or attempt to extract source code from the Service.
  • Circumvent rate limits, security measures, or access controls.
  • Use the Service to make eligibility determinations for housing, employment, credit, insurance, or government benefits.

Violation of these terms may result in immediate suspension or termination of your account.

5. Third-Party Integrations & Platform Data

5.1 Meta Platform (Facebook & Instagram)

When you connect your Facebook Pages or Instagram accounts to Magnate, your use of data received from Meta is governed by the Meta Platform Terms. You agree to:

  • Use lead data obtained through Meta Lead Ads only for the purposes you disclosed to leads via your ad forms.
  • Comply with all applicable Meta policies, including their data use restrictions and advertising policies.
  • Not sell, licence, or transfer Meta Platform Data to any third party.
  • Delete Meta Platform Data upon request from Meta, the user, or upon disconnection of the integration.

5.2 WhatsApp Business Platform

When you connect your WhatsApp Business Account, you agree to comply with the WhatsApp Business Policy and WhatsApp Commerce Policy. This includes:

  • Obtaining proper consent (opt-in) before sending messages to your customers.
  • Using approved message templates for initiating conversations outside the 24-hour customer service window.
  • Providing a clear opt-out mechanism for marketing messages.
  • Not sending prohibited content as defined by WhatsApp policies.

5.3 Calendar Integrations

When you connect Google Calendar or Microsoft Outlook, Magnate accesses your calendar data solely to check availability and create appointments on your behalf.

5.4 Data Processing Role

For the purposes of third-party platform data, Magnate acts as a data processor on your behalf. You remain the data controller responsible for compliance with applicable data protection laws regarding data collected through your integrations.

6. Subscription & Payments

6.1 Pricing

Service plans and pricing are published on our Pricing page. We reserve the right to modify pricing with 30 days' advance notice. Changes will not affect your current billing cycle.

6.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. You authorise us to charge your designated payment method for all applicable fees.

6.3 Refunds

Unless required by applicable law, subscription fees are non-refundable. If you cancel, you will retain access until the end of your current billing period.

6.4 WhatsApp Conversation Charges

WhatsApp messaging conversation charges are included in your subscription plan, subject to the limits of your selected plan. Any volume exceeding your plan limits will be charged at standard plan overage rates.

7. Intellectual Property

7.1 Our Property

The Service, including its design, algorithms, AI models, source code, documentation, and branding, is owned by MAGNATE AI SOFTWARES PRIVATE LIMITED and protected by intellectual property laws. Nothing in these Terms grants you ownership of the Service.

7.2 Your Content

You retain ownership of all content, data, and materials you upload to or create within the Service ("Your Content"). You grant us a limited, non-exclusive licence to use, process, and store Your Content solely to provide and improve the Service for you.

7.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use them without obligation or compensation to you.

8. Data Privacy & Security

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws in your jurisdiction, including obtaining necessary consents from your leads and customers before processing their data through Magnate.

9. Service Availability & Modifications

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. For material changes, we will provide at least 30 days' advance notice.

10. Termination

10.1 By You

You may cancel your subscription and close your account at any time through your account settings or by contacting us at [email protected].

10.2 By Us

We may suspend or terminate your account if you breach these Terms, the Acceptable Use policy, or any applicable law. We may also terminate for non-payment after providing notice and a reasonable cure period.

10.3 Effect of Termination

Upon termination:

  • Your access to the Service will cease immediately.
  • We will delete your data in accordance with our Privacy Policy (Section 6 - Data Retention).
  • All third-party integrations (Meta, WhatsApp, calendars) will be disconnected and associated data deleted.
  • Provisions that by their nature should survive termination (including Sections 7, 11, 12, 13, and 14) will survive.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • Magnate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunities.
  • Our total aggregate liability for any claims arising out of or related to the Service shall not exceed the total fees you paid to us in the twelve (12) months preceding the claim.
  • We are not responsible for actions taken by Meta, WhatsApp, or any third-party platform, including changes to their APIs, policies, or terms that may affect the Service.

12. Indemnification

You agree to indemnify and hold harmless MAGNATE AI SOFTWARES PRIVATE LIMITED, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law or third-party rights.
  • Content you send through the Service, including messages to your leads and customers.
  • Your failure to obtain necessary consents or comply with applicable data protection laws.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the AI will always produce accurate, appropriate, or error-free responses. You are responsible for reviewing and approving AI-generated content where appropriate.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in India.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Magnate.
  • Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.
  • Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right.
  • Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights freely.
  • Force Majeure: We shall not be liable for delays or failures caused by circumstances beyond our reasonable control.

17. Contact Us

For questions about these Terms, contact us:

  • Email: [email protected]
  • Website: growthmagnate.com
  • Registered Entity: MAGNATE AI SOFTWARES PRIVATE LIMITED
  • Address:
    01, Umang Complex, Gajarawadi,
    Pratapnagar, Vadodara - 390004,
    Gujarat, India