Data Deletion Request

Overview

At Magnate, we respect your right to control your personal data. You can request the deletion of your data at any time using any of the methods described below. We honour deletion requests regardless of your location or jurisdiction.

Magnate is operated by MAGNATE AI SOFTWARES PRIVATE LIMITED. This page provides instructions in compliance with the Meta Platform Terms, GDPR, Indian Digital Personal Data Protection Act 2023, and other applicable data protection regulations.

What Data We Store

When you use Magnate or connect third-party services, we may store the following data:

• Account Information: Name, email address, phone number, company name, and billing details.
• Meta Platform Data: Facebook Page information, lead form submissions (name, email, phone, custom fields), and page access tokens received through Meta Lead Ads integration.
• WhatsApp Business Data: WhatsApp Business Account details, phone number registration, message templates, and inbound/outbound conversation history.
• Company Brain Data: Business knowledge documents, product information, pricing sheets, FAQs, and sales playbooks you upload.
• Lead & Conversation Data: Contact details, messages, timestamps, AI-generated responses, and lead qualification data.
• Calendar Data: Availability information and appointment records from connected calendars.

How to Request Data Deletion

Method 1: Via Email

1. Send an email to [email protected].
2. Use the subject line: "Data Deletion Request".
3. Include the following in your email:
   • Your registered email address
   • Your company name (if applicable)
   • The type of data you want deleted (or "all data")
4. We will acknowledge your request within 5 business days and complete the deletion within 30 days.

Method 2: Via Your Magnate Account

You can manage your data directly from your Magnate dashboard:

• Delete your workspace: Go to Settings → Danger Zone → Delete Workspace to permanently remove your workspace and all associated data including leads, conversations, knowledge base, and billing.
• Disconnect integrations: Go to Settings → Integrations to disconnect specific services. For Meta Lead Ads, disconnecting deletes all Meta Platform Data (pages, forms, sync logs, and tokens). For WhatsApp and calendars, disconnecting revokes access and stops data processing.
• Delete individual leads: Go to Leads → Select lead → Delete to remove specific lead records and their conversation history.

Method 3: Via Facebook (for Meta Platform Data)

If you connected your Facebook account to Magnate, you can request deletion directly through Facebook:

1. Go to your Facebook Settings → Apps and Websites.
2. Find "Magnate" in the list of connected apps.
3. Click "Remove".
4. Select "Delete all data that Magnate may have received" and confirm.

When you do this, Facebook automatically sends us a data deletion request. We process it and provide you with:

• A confirmation code to track your deletion request.
• A status URL where you can check the progress of your deletion.

What Gets Deleted

When we process a full account deletion request, we permanently remove:

• Your account profile and login credentials.
• All Meta Platform Data (Facebook Page data, lead form submissions, access tokens).
• All WhatsApp Business Data (message history, templates, phone number registration).
• All leads and conversation records.
• Company Brain data (uploaded documents, knowledge base content).
• Calendar integration data and appointment records.
• All connected integration tokens and credentials.

What We May Retain

In limited circumstances, we may retain certain data after a deletion request:

• Billing Records: Transaction records may be retained for up to 7 years as required by Indian tax and accounting regulations (Income Tax Act, 1961; GST Act, 2017).
• Legal Obligations: Data required to comply with a legal obligation, resolve disputes, or enforce agreements.
• Anonymised Data: Aggregated, anonymised data that cannot be associated with any individual may be retained for analytics and service improvement.

If we retain any data after your deletion request, we will inform you of the specific reason and the expected retention period.

Deletion Timeline

For Meta Platform Data specifically, deletion from active systems is prioritised and completed promptly upon receiving the request, in compliance with Meta Platform Terms Section 3.

Meta Data Deletion Callback

Magnate implements an automated data deletion callback as required by Meta. When a user removes our app through their Facebook account settings, Meta sends an automated deletion request to our servers. Our system:

1. Verifies the request authenticity using HMAC-SHA256 signed requests.
2. Identifies and queues all Meta Platform Data associated with the user for deletion.
3. Returns a confirmation code and a status URL to Meta, which is shown to the user.
4. Completes the deletion and updates the status page.

Users can track their deletion status at any time using the confirmation code and URL provided by Facebook after initiating the request.

Contact Us

If you have questions about data deletion or need help with your request:

• Email: [email protected]
• Privacy Policy: growthmagnate.com/privacy
• Registered Entity: MAGNATE AI SOFTWARES PRIVATE LIMITED
• Address: 01, Umang Complex, Gajarawadi, Pratapnagar, Vadodara - 390004, Gujarat, India